Customer Support Agent

We’re hiring a customer support agent to assist users across our AI DeFi ecosystem.

Job description.

We’re hiring a customer support agent to assist users across our AI DeFi ecosystem. You’ll be the first point of contact, helping users troubleshoot issues, navigate the platform, and stay informed about features and policies.

This role is ideal for someone with patience, strong communication skills, and a commitment to clear, user-friendly support in a fast-moving crypto environment.

Resposibilities.

Your work will be focused on direct communication with users, solving problems efficiently, and keeping the team updated with insights from support interactions.

Respond to user inquiries via chat and email in a timely manner
Document recurring issues and flag product gaps
Collaborate with product and engineering to resolve complex cases
Maintain support documentation and FAQs
Track user sentiment and report on trends

Requirements.

We’re looking for someone who enjoys helping people and can adapt quickly to product changes.

Excellent written English
Basic understanding of crypto and wallets
Prior experience in a support role is preferred
Calm, clear, and concise communication
Organized and responsive

Apply now